-Amenophis- Posted May 31, 2019 Report Share Posted May 31, 2019 Hello everybody, Here is my mishap with ASA During 2017, I decided to break the piggy bank to offer me an ASA telescope. I wanted to take a well known name and quality recognized around the world. In November 2017, reception of the telescope. Tracking the order, transportation everything is perfect. When unpacking, comes my first complaint 1°) The carbon tube of the telescope has many cavities on its surface! After claim, ASA decides to refund me 200 €. I agree with their proposal and I accept. Subsequently, a message on my mailbox arrives in March 2018 telling me that a new corrector 3 '' has just been sent to me. Second problem ! 2°) “We will send you a corrector replacement due to missing multi coating on the one you originally received.” On this point, it's very professional. Nothing to say but it's two problems a few months apart. 3°) Then in April 2018, I contact ASA again for a problem regarding my secondary mirror. This one has some kind of spots all around the mirror. According to Wolfgang PROMPER, it seems that black paint is involved in this phenomenon. He decides to send me a new medium with a new secondary mirror. Once again, the problem is well managed by the ASA team but it starts to do a lot! And it's not over ! 4°) Now it is the primary mirror to have a problem. After more than a year of use, I wanted to disassemble the telescope for a complete cleaning (see my discussion on this forum http://forum.astrosysteme.com/index.php?/topic/1035-cleaning-primary-mirror/). To my surprise, I discovered a primary mirror completely stitched. That is, the aluminide has not been done properly. We even distinguish, on the edge of the mirror, aluminide in the process of leaving. I am very disappointed with all these problems with the ASA hardware. At the price where it matters and according to their reputation, I expected much better from them. To summarize : - the carbon tube of the telescope is smashed - the 3 '' corrector changed - the secondary mirror also changed - the primary mirror completely stitched To summarize the whole telescope is bad. So I contacted the support so he could do some things. After asking the place of storage, which for my part is not the question to ask! After a little more than a year of use, it is not normal to obtain this result on a so-called quality mirror! And the answer? Not before June 20 !!!! In short, I saturate because to shell 8000 € and get this material ..... I started contacting Skyvision and AiryLab. If the ASA team does not bring me satisfaction in managing this big problem, I'm counting on: - To ask for tests of conformity of the mirror afion to check the specifications and the quality of mirror (except problem mentioned of course) by the French companies. - Disseminate information on different forums (astrobin, APOD, Sky & Telescope, AstronomyMag etc.). - Go further if necessary. Hoping that all my problems are resolved. Link to comment Share on other sites More sharing options...
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