In my humble opinion ASA and Dr. Keller are doing a great job by making a truly super high tech mount and ditto software, and in that way bringing professional possibilities to amateurs. The way they provide service is outstanding as well from my own experience as from other's.
There is always something to complain about, but maybe we are all a bit spoiled by this incredible piece of technique and expect that we will be mothered all the way...
Buying a mount like this, kind of plunges you in the realm of very advanced technology and demands a different way of thinking than we were used to with the equipment we had before. At least that is how I experienced this. I am more than satisfied with my DDM60Pro and just invested a little bit more in likewise advanced programs like PinPoint and MaximDL. I totally agree with George's comparison to computers: some things you just have to buy yourself because of the possibilities to choose from and your personal interest. B.t.w.: Maxim also offers a lite version of PinPoint.
Regards,
Waldemar